Process & Task Mining

True process competitiveness comes with a deep understanding of how things are working and where shifts are possible. Process and Task Mining are both forms of technology used to understand how your organisation works.

Process Mining

Uses business data in your operational systems to describe a process by telling you which and when steps have occurred.

Task Mining

Looks at user interaction data on a desktop to describe everything done by users to accomplish those steps.


Both of these tools significantly increase the speed and accuracy of process mapping acitivities allowing for optimization to take place.

Process Mining

A major blocker for many organisations attempting to deploy Intelligent Automation at scale is the identification of suitable candidate processes and the subsequent creation of an implementation roadmap. This is where Process Mining can add immense value.

Process Mining tools interrogate the event logs of key enterprise systems to highlight the steps undertaken in order to complete a specific process. The best tools combine these digital footprints with powerful analysis techniques to clearly present the as-is process along with its variants, even suggesting opportunities to optimise and automate. The benefits of Process Mining are not limited to highlighting automation opportunities but can also directly increase employee experience and customer satisfaction via improved resource allocation.

Task Mining

While Process Mining is a powerful tool for gaining insight into enterprise level processes, Task Mining operates at a desktop level to discover and analyse the tasks that users perform in between taking part in enterprise level processes. This is achieved via the installation of a local agent on each desktop which records user interactions (keystrokes, mouse clicks, etc) and combines this with context recognition to understand how tasks are executed and the variations that exist across teams. (Data privacy and related issues always are taken into account before doing this.)

This brings into focus opportunities for automation that would be missed if using Process Mining alone. Many of the automation opportunities highlighted by Task Mining are good candidates for citizen developers, being by their nature shorter and less complex than those captured through Process Mining software.

How does process mining work? 

As people and software robots work with corporate IT systems, their activities are captured by those systems.

Process mining transforms this data into an event log—and then creates visualizations of the end-to-end process, along with insightful analyses.

So you’ll have the facts you need to understand, improve, and monitor how things get done… anywhere they’re getting done.


Step 1

Use digital footprints to discover your processes

Every system like SAP, Salesforce or Outlook captures event data related to your processes.

Process mining reads this data and transforms it into an event log.

This event log contains three key pieces of information vital for process mining: a time stamp, a case ID, and an activity.

Step 2

Zoom in on every process

Using the event log, process mining automatically creates a process graph that lets you understand every detail of your process—including the timing of each step and all the variations in process flows. That’s exactly the level and type of detail you need.

To give you an example, the process graph on the left, below, only captures the main steps in an “ideal” process (in process mining, this is called the ‘Happy Path’). The process graph on the right, created from event log data, reveals all the process deviations and exceptions— bottlenecks, workarounds, and workflow inefficiencies you need to address.

Now you have fact-based information you need to get started with optimization or automation efforts.


Step 3

Focus, fix, and prioritize

The visualization capabilities built into advanced process mining tools help you zero in on what should be optimized, how to do it, and what the return on your efforts will be. You can easily build and prioritize your automation pipeline or process optimization efforts.

You’ll be able to immediately understand the impacts of proposed process changes or automations—including costs saved and effort required.

And you can build a robust, complete, high-ROI pipeline for your automation programs. (With the UiPath Platform, you’ll manage your pipeline in Automation Hub).


Step 4

Monitor performance to keep track (and keep compliant)

Has what you’ve done made a difference? Are you getting the performance lift you expected? Advanced process mining solutions will continuously monitor and measure the results, so you’ll be the first to know if you’re on track or off base. Plus, you get a full audit trail for compliance purposes.

Our partners

World's leading RPA, Process and Task mining platform for process automation delivering rapid results at scale for small to large enterprises.

World's leading OCR, Process and Task mining platform for delivering rapid results at scale for small to large enterprises.

Intelligent Automation is a long term investment in a more efficient, profitable future. We will help you build your own IA Centre of Excellence enabling you to develop internal skills and assets to achieve growth and scale at a pace that suits YOUR business leaving you completely independent of external suppliers.

Nobody is better placed to deliver a swift flexible IA service than BDS. For a simple monthly fee you can avoid hardware and software infrastructure costs, and training and “teething” issues…..simply reap the benefits of availability, scalability, flexibility and uncompromised security.

Let’s get in touch, it's just as easy as writing an email:

We acknowledge the traditional custodians throughout Australia; recognise their continuing connection to land, waters and culture; and pay our respects to elders past, present and emerging.