Managed Services

Managed Services that keep your digital platforms secure, supported and improving

Extend your internal capability with managed services across Microsoft, Salesforce, cloud, integration and business applications.

Operate. Support. Secure. Optimise. Improve.

Talk to our Managed Services team Explore our Managed Services

What we manage

Four capability areas, one managed service

Microsoft Managed Services

Microsoft 365, Azure, Power Platform and Dynamics 365.

Microsoft 365
Azure
Power Platform
Dynamics 365
Copilot and AI
SharePoint
Security and identity

Salesforce Managed Services

Administration, optimisation and enhancement across the Salesforce platform.

Salesforce administration
Sales Cloud
Service Cloud
Public Sector Solutions
OmniStudio
Experience Cloud
MuleSoft
Platform optimisation

Application & Integration Support

Business applications, APIs and the automation between them.

Business applications
APIs and integrations
Middleware
Automation
Forms and digital workflows
Custom applications

Modern Workplace & Security

The Microsoft 365 tenant, devices, identity and security posture.

Microsoft 365
Entra ID
Intune
Defender
Conditional Access
Endpoint management
Security posture improvement

How the service runs

Our Managed Services model

Step 1: Operate
Step 2: Support
Step 3: Monitor
Step 4: Optimise
Step 5: Improve

Operate
Day-to-day administration and operational management of digital platforms.
Support
Incident, service request and problem management.
Monitor
Platform health, security, integrations, capacity and service performance.
Optimise
Configuration reviews, performance improvement, technical debt reduction and licensing optimisation.
Improve
Enhancements, automation, backlog delivery and continuous improvement.

Flexible engagement models

Shaped around your team, not a standard package

Choose how much BD-S takes on, from a fully managed service to specialists embedded in your own team.

Fully Managed

BD-S assumes responsibility for defined operational services.

Co-Managed

BD-S works alongside the customer's internal ICT or platform team.

Embedded Capability

Specialists operate as an extension of the customer's existing team.

Managed Capacity

Reserved monthly specialist capability for support, enhancements and continuous improvement.

Transition to Managed Service

Structured transition from a project team, incumbent supplier or internal delivery team into ongoing operations.

More than keeping the lights on

Managed services should improve your platform, not just maintain it.

Traditional support models often focus on incidents and service requests. BD-S combines service management with engineering capability so customers can continuously improve their platforms while maintaining operational stability.

Platform health checks
Technical debt reduction
Automation
Copilot and AI adoption
Security uplift
Release management
DevOps and ALM
Architecture guidance
Roadmap development
Licence optimisation

Service management

Services are tailored to each customer's operational and procurement requirements, with the disciplines a governed environment expects.

Defined service levels
Escalation pathways
Incident management
Request management
Problem management
Change management
Service reporting
Monthly service reviews
Knowledge management
Environment and configuration documentation
Release and deployment management
Security incident escalation
Continuous improvement register

Service models, coverage hours and SLAs can be configured around customer requirements rather than forcing every customer into a standard support package.

See a worked example: the MuleSoft managed service

Security and governance

Built for governed environments

BD-S managed services are designed for customers with strong governance, security and compliance requirements.

Security posture and uplift

Controlled access to customer environments
Least-privilege access
MFA and identity controls
Endpoint security
Auditability
Security incident management
Customer data handling controls
Staff screening where required
Structured governance and reporting

Technology coverage

Platforms we operate and support

Microsoft

Salesforce

Integration & Automation

Web, Portals & Digital Experience

Who we support

Government, enterprise and growing organisations

Government
Governed and responsive support for critical digital platforms and business applications.
Government procurement
Enterprise
Operational continuity, optimisation and specialist platform capability.
Growing organisations
Access to specialist technology capability without needing to build every function internally.

Why BD-S

A partner from project to operations

Specialist engineering capability

Customers have access to experienced technical specialists, developers and architects when required.

Microsoft and Salesforce expertise

Support across the major platforms used by government and enterprise organisations.

Australian delivery capability

Responsive local delivery backed by specialist technical resources.

Indigenous-owned

BD-S is Supply Nation Certified and supports Indigenous participation through its broader social impact model.

Project-to-operations continuity

BD-S can discover, design, implement, operate and continuously improve digital solutions.

Need a managed service built around your environment?

Talk to BD-S about supporting, operating and continuously improving your Microsoft, Salesforce and digital platforms.

Talk to our Managed Services team See the MuleSoft managed service