Salesforce & MuleSoft
Born Digital Solutions is a Salesforce Official Service Partner and Salesforce Government Certified Reseller, delivering Salesforce and MuleSoft advisory, implementation, licensing, integration and managed services for government, enterprise and growing organisations.
Our capability spans Public Sector Solutions, Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Agentforce, Data Cloud, industry solutions and MuleSoft.
Why BD-S
Salesforce delivery capability across implementation, optimisation, enhancement and ongoing services.
Supporting Salesforce licensing and procurement requirements for government customers.
Experience delivering Salesforce solutions for complex government, regulatory and citizen-facing environments.
Connecting Salesforce with enterprise, cloud and legacy platforms through API-led integration.
Ongoing platform support, optimisation, administration, enhancement and roadmap management.
What we do
Born Digital Solutions provides Salesforce consulting, implementation, integration, licensing and managed services in Australia for government, enterprise and growing organisations.
From discovery and architecture through implementation and optimisation, we help organisations build Salesforce environments aligned to real operational requirements.
Government service delivery, regulatory processes, licensing, approvals, grants, case management, citizen services and compliance workflows on Salesforce.
Administration, support, enhancement backlog, release management, platform health, roadmap planning, integration support and continuous optimisation.
API-led integration, API management, system and legacy integration, enterprise integration architecture and Salesforce integration.
Experience Cloud and OmniStudio for external portals, citizen portals, digital forms, guided processes and self-service.
Salesforce licensing, government procurement support and licence optimisation aligned to your solution, as a Salesforce Government Certified Reseller.
Platform coverage
Sales Cloud
Service Cloud
Public Sector Solutions
Experience Cloud
OmniStudioField Service
Data Cloud
Agentforce
MuleSoft
Health Cloud
Nonprofit Cloud
Energy & Utilities Cloud
Marketing Cloud
Commerce CloudWork orders, scheduling, assets and mobile execution for inspectors, maintenance crews and service technicians, on the same platform as your cases and customers.
Health, Nonprofit and Energy & Utilities clouds add sector data models and processes to the core platform. BD-S delivers them where the fit is right rather than forcing a generic build.
Engagement and commerce capabilities delivered as part of a wider Salesforce program, typically integrated with Sales Cloud, Service Cloud and Data Cloud.
Public sector & regulated industries
Salesforce supports environments that combine citizen services, regulatory case management, licensing, approvals, grants, compliance, investigations and customer service with external portals, digital forms and workflow automation. Those environments also bring integration with existing government systems, accessibility, data governance and auditability requirements that shape every design decision.
BD-S understands the delivery considerations that come with government and regulated environments, from procurement and probity through to accessibility and information management, and applies the same discipline to enterprise programs.
Explore Public Sector SolutionsIntegration
Enterprise Salesforce implementations connect with Microsoft platforms, Azure, ERP, document management, identity providers, legacy applications, data platforms, APIs and line-of-business systems. BD-S treats integration as an architectural capability rather than a late-stage task: we design the integration layer, build it on MuleSoft or APIs, and use Azure integration technologies where they fit the wider estate.
Ongoing services
Implementation is only the beginning. Salesforce releases three times a year, users change, integrations evolve and the backlog never empties. BD-S provides the ongoing services that keep the platform healthy and improving.
Explore Salesforce Managed ServicesDelivery lifecycle
Engage BD-S for a discrete Salesforce project or as a long-term platform partner.
Experience
Engagements that show the range of the practice, from public-facing digital services to long-running managed services.
Transforming 17,000 monthly service requests from inbox chaos to streamlined, scalable operations, all powered by Salesforce.
Whether you are implementing Salesforce, modernising an existing environment, integrating enterprise systems or looking for ongoing support, our Salesforce team can help.
