Grounded in your knowledge
SharePoint, Dataverse, websites and Azure AI Search as knowledge sources with access respected.
Power Platform
Copilot Studio agents that are grounded, governed and measured
Copilot Studio is where Copilot stops being a general assistant and starts doing your organisation's work. BD-S engineers agents with real data sources, actions, testing and governance so they can be trusted in production.
The problem it solves
Why organisations look at Copilot Studio
Chatbots that cannot act
Earlier bots answered questions from a script and could not do anything useful.
Agents built as experiments
Proofs of concept without testing, ownership or lifecycle never reach production.
Unclear boundaries
What an agent may access, say and do has to be defined before it meets users.
Where BD-S adds value
More than a product install
Connected to your systems
Actions through Power Automate, connectors and APIs so agents complete tasks, not just answer.
Engineered, not prompted
Prompt patterns, test sets, scoring and refinement using the BD-S Copilot Adoption Engineering method.
Published where people work
Teams, Microsoft 365 Copilot, Power Pages and web channels with usage analytics.
Services
Advisory and implementation
Agent discovery
Use cases, knowledge sources, actions and guardrails defined.
Agent engineering
Topics, generative answers, actions and testing.
Copilot extension
Declarative agents and plugins for Microsoft 365 Copilot.
Agent operations
Monitoring, quality review and lifecycle management.
Use cases
Where it fits
- Policy and procedure assistant for staff
- Service request agent that creates and updates cases
- Citizen self-service agent on a Power Pages portal
- IT and HR helpdesk triage
- Sales and account summary agent inside Teams
Part of the wider Microsoft ecosystem
Agents draw on Dataverse and Dynamics 365 data, Microsoft 365 content, Power Automate flows and Azure AI services. Agent 365 provides the management layer as agent estates grow.
Governance and security
Built to be governed
- Knowledge sources limited to classified, access-controlled content
- Actions approved individually with least-privilege connections
- Test sets, scoring criteria and human review defined per agent
- Ownership, versioning and retirement managed through ALM
Adoption and managed support
After go-live
Agents are maintained under the managed service: knowledge refresh, quality monitoring, new topics and actions, and platform change assessment.
Related Microsoft capabilities
Talk to us about your Microsoft environment
Tell us where Copilot Studio fits in your plans and we will suggest a sensible first step.