Finding trusted information
Staff spend hours searching policies, procedures, case notes and past decisions. Copilot and agents grounded in approved sources answer from the right content with permissions respected.
Microsoft practice ยท AI & Copilot
Build your frontier organisation with Microsoft Copilot and agents
A frontier organisation is one where people work alongside AI assistants and agents to get everyday work done better. BD-S connects your people, organisational knowledge and business systems through Microsoft AI, from identifying valuable opportunities to deploying Copilot and agents, supporting adoption and managing risk.
Business outcomes
Start with work worth improving
The best place to start is work that already costs time, not a technology. BD-S helps you find those opportunities and rank them by value, feasibility and risk, so the first thing you deploy is worth deploying.
Preparing documents and submissions
Briefs, submissions, correspondence, reports and meeting summaries drafted from your own material, then reviewed and finished by the person responsible.
Supporting service teams
Case summaries, suggested responses, next-step guidance and knowledge at hand for contact centre, service desk and front-line staff.
Automating repeatable processes
Intake, triage, classification, data entry and routine follow-up handled by agents, with people approving the steps that need judgement.
What we deliver
Microsoft AI capabilities
Microsoft 365 Copilot
Assistance inside Teams, Outlook, Word, Excel and PowerPoint, licensed per user. BD-S backs it with tenant readiness, role-based use cases, training, champions and measurement so it changes how work gets done.
Copilot Studio agents
Agents grounded in your organisational knowledge, with approved actions and governed connections to business systems, published where people already work.
Microsoft Agent 365: visibility and control
BD-S helps you establish visibility and control over your AI agents using Microsoft Agent 365 and connected Microsoft services. Define ownership, review access, manage agent lifecycles and monitor activity as adoption grows.
Dynamics 365
AI-assisted sales, customer service and operational workflows where you already run them in Dynamics 365, with Copilot features confirmed against your licences.
Azure AI and Microsoft Foundry
Custom AI applications and engineering on Microsoft Foundry (formerly Azure AI Foundry), Azure OpenAI and Azure AI Search for requirements beyond packaged capabilities.
Data and security foundations
Permissions, sensitivity labels, information protection, data quality and governance in Entra, Purview and SharePoint, so what AI can see is what it should see.
Microsoft technologies
Platforms and products we work with
Built into delivery
Governance, cyber security and cost control
Scaling AI means knowing which agents are operating, what they can access, who is accountable and what they cost. BD-S helps establish the controls and ongoing oversight needed to expand with confidence. Platform controls are configured in your tenant. Assessment, reporting and reviews are BD-S services.
Agent governance
Know which agents exist, who owns each one and what it is allowed to do, with a register that stays current as teams build more.
- Every agent has an accountable owner and an approved purpose
- Permitted actions and knowledge sources are set before release, with human oversight where agents act
- Unused or unowned agents are flagged, reviewed and retired
Cyber security and data protection
Agents get the same identity, information protection and threat monitoring discipline as your people, through Microsoft Entra, Purview and Defender.
- Least-privilege access and agent identities, so agents only reach what their users may
- Sensitive information stays protected by labels and data loss prevention
- Security testing before release, then threat monitoring and an incident plan that covers agents
Cost and consumption management
See what Copilot and agents cost, who is consuming it and whether the spend is earning its keep.
- Licensing matched to the use cases that need it, with unused licences and capacity removed
- Configure consumption monitoring, budgets, alerts and supported per-agent monthly limits across your billing arrangements
- Costs attributed to teams or use cases so owners can see what they spend
Value and ongoing assurance
Scaling is a decision made on evidence. The success measures agreed for each pilot carry into operation, so you can see whether the value holds as usage and spend grow.
- Adoption, output quality, turnaround and rework tracked against the baseline for each use case
- Cost per useful outcome reported, so a busy agent and a valuable agent are not confused
- Permissions, agent behaviour and spending reviewed on a schedule and whenever requirements change
Licensing and configuration notes
- Agent 365: the agent registry and basic governance actions come with Microsoft 365 Enterprise plans. Policy templates, observability, tool controls and the Entra, Purview and Defender agent features need Microsoft 365 E7 or the Agent 365 add-on. BD-S confirms what your licences and environment include before the design relies on it.
- Copilot Credits: Copilot Studio agents consume credits from prepaid packs or pay-as-you-go through an Azure subscription. Consumption reporting and per-agent monthly limits are managed in the Power Platform admin centre.
- Azure budgets and alerts notify you when actual or forecast spend passes a threshold. They do not stop consumption, so cost oversight is a routine rather than a setting.
How BD-S helps
From strategy through to ongoing support
Advisory
Use-case discovery, prioritisation by value, feasibility and risk, readiness and licensing assessment and a roadmap.
Engineering
Copilot extensions, Copilot Studio agents and custom AI applications built, tested and documented to production standard.
Integration
Agents and AI services connected to Dynamics 365, Dataverse, Microsoft 365 content and line-of-business systems through approved actions.
Governance and security
Assessment of your agent, identity, data protection and threat monitoring posture, then the controls implemented in Agent 365, Entra, Purview and Defender with reporting configured for the people who own the risk.
Adoption
Training, champions, prompt patterns and communications so new ways of working take hold.
Managed services
Monitoring, support and knowledge refresh for Copilot and agents, plus scheduled reviews of permissions, agent behaviour, licences and consumption with optimisation delivered from the managed service.
How BD-S delivers
A practical progression, with people in the loop
Step 1: Discover and prioritise
Workshops with the people doing the work to find candidate use cases and rank them by value, feasibility and risk.
Step 2: Assess readiness
Data, permissions, security and licensing reviewed against the shortlist, with remediation before anything is switched on.
Step 3: Pilot with measures
A focused solution for one team or process, with success measures, test sets and human review points agreed up front.
Step 4: Deploy and embed
Staged rollout, training and support so the new way of working becomes the normal way of working.
Step 5: Monitor and improve
Usage, quality and risk reviewed on a cadence, with the next use cases picked from the evidence.
Related capabilities and evidence
- Microsoft 365 CopilotReadiness, licensing scenarios, pilot and rollout.
- Copilot Readiness and AdoptionAssessment, use-case discovery and an adoption program.
- Copilot StudioGrounded, governed agents connected to your systems.
- Power PlatformPower Apps, Power Automate and Dataverse behind the agents.
- Azure Data and AIMicrosoft Foundry, Azure OpenAI, AI Search and Fabric foundations.
- Data Protection and PurviewSensitivity labels, DLP and information protection.
- Identity and AccessEntra identities, Conditional Access and access governance for users and agents.
- Copilot case studyCopilot AI engineering for a federal government agency, selected through public procurement.
- AI & Copilot engineeringThe BD-S AI practice across Microsoft and Salesforce.
- Copilot Adoption offerThe structured 6-8 week engineering sprint.
Bring us a workflow, not a wish list
Tell us about one process, team or business challenge where time is being lost. We will help you work out whether Copilot, an agent or a custom AI service is the sensible first step, and what it would take to get there safely.